Help centre
Frequently Asked Questions
Quick answers about orders, delivery, exchanges and caring for your sarees. Can’t find what you need? Contact us.
Orders
How do I place an order?
Choose your saree, tap Add to Cart or Buy Now, and complete checkout with your delivery address. You will receive an order confirmation by email.
Can I change or cancel my order?
Message us as soon as possible. If your order has not been dispatched yet, we will do our best to change or cancel it.
Shipping
Do you ship across India?
Yes – shipping is free on every order across India.
How long does delivery take?
Orders are packed within 1–2 working days and usually arrive in 3–7 working days, depending on your PIN code.
How can I track my order?
Once your saree is dispatched you will receive tracking details by email or SMS.
Returns & Exchange
What is your exchange policy?
You can request an exchange within 7 days of delivery. The saree must be unused, unwashed and returned with its tags and original packaging.
What if my saree arrives damaged?
Please record an unboxing video and contact us within 48 hours of delivery with the video and photos so we can resolve it quickly.
Payments
Which payment methods do you accept?
Cash on Delivery is available today. Online payment options are shown at checkout as they become available.
Is it safe to pay on your website?
Yes. Checkout runs over a secure, encrypted connection and we never store card details on our site.
Product Information
Is the colour exactly as shown?
We photograph sarees in natural light, but colours can look slightly different on different screens. Message us if you would like extra photos.
Does the saree include a blouse piece?
Most sarees include an unstitched blouse piece. The Blouse Details tab on each product page tells you exactly what is included.
Saree Care
How should I care for silk sarees?
Dry clean only. Store folded in a muslin cloth away from direct sunlight, and refold every few months to protect the zari.
How should I wash cotton sarees?
Hand wash gently in cold water for the first wash, dry in shade and iron on medium heat.
Customer Support
How can I contact you?
WhatsApp is the quickest way to reach us. You can also call or email – see our Contact page.
Still have a question?
Message us on WhatsApp or send a note – we usually reply within a working day.